Terms and Conditions – SportMeals

Table of contents

1. Definitions

2. Identity of the trader

3. Applicability

4. The offer

5. The agreement

6. Right of withdrawal

7. Obligations of the consumer during the cooling-off period

8. Exercising the right of withdrawal and costs

9. Obligations upon withdrawal

10. Exclusion of the right of withdrawal

11. Prices

12. Conformity and warranty

13. Delivery and performance

14. Ongoing contracts, cancellation and renewal

15. Payment

16. Complaints procedure

17. Disputes

18. Additional provisions

19. Amendment of the terms

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Article 1 – Definitions

Consumer: the natural person who is not acting in the course of a profession or business.
Trader: SportMeals, as stated in Article 2.
Distance contract: an agreement concluded via a webshop or other digital channels.
Right of withdrawal: the consumer's option to withdraw from the agreement within the cooling-off period.
Cooling-off period: the period within which the consumer can exercise the right of withdrawal.
Durable medium: any means that allows information to be stored for a long time (such as e-mail or PDF).

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Article 2 – Identity of the trader

SportMeals
Luzernestraat 67
2153GM Nieuw-Vennep
The Netherlands
E-mail: support@sportmeals.com
Phone: +31 6 52581960
Chamber of Commerce (KvK) number: 84508590
VAT identification number: NL863238300B01

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Article 3 – Applicability

These terms apply to every offer from SportMeals and to every distance contract concluded between SportMeals and the consumer.

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Article 4 – The offer

• Product descriptions are clear and complete.

• Prices include VAT and are subject to typing errors.

• Offers are valid for a limited period or while stocks last.

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Article 5 – The agreement

• The agreement is concluded at the moment the offer is accepted.

• After ordering, the consumer receives a confirmation by e-mail.

• SportMeals takes appropriate security measures for electronic transactions.

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Article 6 – Right of withdrawal

For products that do not spoil quickly or have a limited shelf life, a cooling-off period of 14 days applies.

The following products are excluded from withdrawal:

• Meals or products with a limited shelf life

• Opened or damaged food packaging

• Personalised products

The cooling-off period starts on the day after the product is received.

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Article 7 – Obligations of the consumer during the cooling-off period

The consumer may only handle the product as they would in a physical shop. In the case of damage or use that goes beyond what is necessary, a reduction in value may be charged.

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Article 8 – Exercising the right of withdrawal

• The consumer reports a return within 14 days by e-mail or via the return form.

• Products must be returned unused, unopened and in their original condition.

• The costs of returning the products are borne by the consumer.

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Article 9 – Obligations upon withdrawal

• In the case of a valid withdrawal, the consumer receives the purchase amount (excl. return costs) back within 14 days.

• The refund is made using the same payment method as the purchase.

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Article 10 – Exclusion of the right of withdrawal

The exclusion applies to:

• Products that spoil quickly (such as fresh meals)

• Opened food products

• Made-to-measure products

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Article 11 – Prices

• Prices include VAT and shipping, unless stated otherwise.

• SportMeals reserves the right to change prices in the event of external factors such as VAT changes.

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Article 12 – Conformity and warranty

• Products match the description given on the website.

• For quality complaints, a warranty period of 7 days after receipt of the product applies.

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Article 13 – Delivery and performance

• SportMeals ships orders within 3 working days at the latest (unless agreed otherwise).

• Delivery takes place at the address provided by the consumer.

• The risk of damage passes to the consumer upon delivery.

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Article 14 – Ongoing contracts, cancellation and renewal

For subscriptions:

• The consumer can cancel at any time with a notice period of one month.

• Renewal does not happen automatically unless expressly agreed.

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Article 15 – Payment

• Payment is made via iDEAL, credit card or other available methods at checkout.

• In the case of late payment, a reminder follows; if payment is still not made, collection costs may be charged.

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Article 16 – Complaints procedure

• Complaints can be submitted via support@sportmeals.com.

• We aim to give a substantive response within 5 working days.

• If a complaint is not resolved through consultation, the consumer can submit the dispute to the competent court.

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Article 17 – Disputes

• Dutch law applies to all agreements.

• Disputes can be submitted to the Noord-Holland District Court, unless mandatory law provides otherwise.

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Article 18 – Additional provisions

• Additional or deviating provisions are only valid if agreed in writing.

• In the event of a conflict between terms, the provision most favourable to the consumer prevails.

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Article 19 – Amendment of the terms

SportMeals reserves the right to amend these terms. The most recent version is always published on www.sportmeals.com.