Shipping policy
Shipping methods
At the moment, we deliver all our meals exclusively via Trunkrs Frozen Delivery. Thanks to this delivery method, your meals stay completely frozen during the entire transport – even if there are delays. That way, you can always count on a safe, good-quality delivery.
- Order Monday to Friday before 10:00? Then your order is delivered the same evening.
- Order after 10:00? Then you receive your order the next evening.
- Orders placed on Friday after 10:00, Saturday or Sunday are delivered on Monday evening.
Soon we will also add PostNL as an extra shipping option.
Please note: at the moment we do not yet deliver via PostNL. As soon as this
changes, we will update this shipping policy right away.
Shipping
To ship frozen meals, we use high-quality packaging materials such as multi-layer insulation, dry ice and sturdy packaging. These materials – together with the Trunkrs Frozen Delivery service – add extra costs. That is why we use the scale below, based on the order value:
| Order value | Shipping |
|---|---|
| Up to €75,00 | €9,95 |
| €75,00 – €100,00 | €7,50 |
| €100,00 – €125,00 | €4,95 |
| €125,00 – €150,00 | €2,50 |
| From €150,00 | FREE shipping |
This scale matches what you see in your cart under “Delivery costs”.
Packaging & frozen delivery
Your order is always carefully packed in:
- a sturdy, double-walled shipping box
- a multi-layer insulated bag
- dry ice, used at around -80 °C
Thanks to this combination, the meals stay completely frozen even if there are delays or a missed delivery attempt. This also helps prevent food waste, without making a big sustainability story out of it.
Always put the meals straight into the freezer when you receive them.
Delivery time & processing
- Orders are processed right after we receive your payment.
- As soon as your package is packed and handed over to Trunkrs, you receive a shipping confirmation and Track & Trace.
- With the Trunkrs Track & Trace system, you can follow your order live and leave instructions if you are not home.
Not home & second delivery attempt
Not home during the first delivery attempt?
- Trunkrs keeps the package in the freezer and tries to deliver it again the next evening.
If delivery still doesn't work after that, please contact our customer service. We will look for a suitable solution together.
Delays & problems
In exceptional cases, a package can be delayed. In case of serious delays where meals could thaw (for example, several days of delay), we arrange a new delivery or a refund.
Luckily, this happens very rarely.
If you are unsure about the condition of your order, you can always contact our customer service.
International shipping
We currently only ship within the Netherlands and a large part of Belgium. Delivery outside these regions is not possible at the moment.
